Return and Refund Policy

Last updated: December 14, 2023


Thank you for shopping at zumyad.com. Certain rules for return , refund and exchange apply when you purchase goods or services from our website zumyad.com. Which all buyers and customers must read carefully. Which is mentioned below.


1 Eligibility for Refunds and Returns


1.1 We will accept the customer's return request when item will must be unused and orginal package. It is applicable only goods but services will aren't refund & return.


1.2 We do not provide return courier facility for which we are sorry, but this facility will be implemented in future. The return address is mentioned in the customer invoice bill.


1.3 If the purchased goods are received by the customer as damaged or different, then website owner or company will be responsible for the refund. For which you can send them information through live chat.


2 Exchange (if applicable)


2.1 We provide exchange offer if the product or item received different/defective.


2.2 Services doesn't applicable for exchange.


2.3 If for any reason your funds are taken at the time of purchasing services but the service transaction is pending status, you can contact our support teams or through live chat. Which will be approved after examining it.


3 Delay Missing or Refund


3.1 If transaction completed but order not processed so in this case debit amount will refunded within 3 - 7 working days or more.


3.2 Sundays and holidays are not included as banks and offices are closed during this period.


3.3 If you have not received a refund yet, first check your bank account again. Then contact your credit/debit card company, it may take some time before your refund is officially posted.


3.4 If you have done all of this and you still have not received your refund yet, please contact us at (Email ID or WhatsApp Live Chat).


4 Shipping


4.1 We does not provide return courier facility. Customer must return the item to the seller's address only. It given in the invoice bill.


4.2 You will be responsible for paying for your own shipping costs for returning your item.


4.3 Shipping cost are non refundable! If you receive a refund , the cost of return shipping will be deducted from your refund.


We cannot guarantee that we will receive your returned item.